I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. That forum is still up and running. They pushed back because they felt that this was just one more place to go and one more thing to do.

also have a white paper that was never published and is not public that has slightly more optimistic numbers, based on the percentage of time knowledge workers search (16% rather than the Google stated ~25% of a knowledge workers time is spent searching). The Numbers. This is the point. Fewer measure their own systems.

Most of today’s knowledge workers are somewhere between busy and harried, and they certainly feel that they have better things to do than poke around the Intranet looking for cool new social tools. should I browse the knowledge base." can highlight the new technologies available to help knowledge workers.