I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. at Booz Allen: The Series - Portals and KM , January 20, 2010 More Resources on Discussion Forums, Communities: Forums vs. Just Ask.

Better than relying on early adopters and evangelists, we should try to enroll key actors (managers, facilitators, support functions…) as soon as possible, letting other employees arrange and model their interaction according to these pre-existing business patterns. This is an interesting analogy with the management of internal communities.

tools at company scale raise crucial issues about strategic management and governance which cannot be easily solved in most companies. Comment RSS Filed under: As experimented , As seen, heard or read , English Tags: enterprise 20 , governance , management , process , social media , strategy. Share this Digg del.icio.us