The attempts I've seen consistently do best are cases where business leaders (at all levels) consider existing processes which may be ad hoc (via email) or established (via some form of system or documented protocol) and replace them with a defined E2.0 May 24 2010 Comments A little while back, an Enterprise 2.0 Enterprise 2.0 angle.

Learnlets - Monday, August 25, 2008 READ MORE Web Conferencing Services I found a Google doc via delicious that I have a feeling wasnt intended to be public, but it has such a wonderful comparison of the various web conferencing tools that I felt compelled to copy it here and as a new Google Doc in case the document goes away.

Don’t Blame Culture for Your Misunderstanding of Incentives: Librarians and change-management/workforce aging people from HR would love to see Boomer knowledge documented before they retire. Documentation is out of date and the support team is under-resourced (possibly outsourced) and demotivated by having to play funeral director.